Our commitment to people with muscle diseases
is our greatest strength

Receptionist

Department: 206 Facilities

Location: Waltham, MA

Company Overview:

Dyne Therapeutics is building a leading muscle disease company dedicated to advancing innovative life-transforming therapeutics for people living with genetically driven diseases. With its proprietary FORCE™ platform, Dyne is developing modern oligonucleotide therapeutics that are designed to overcome limitations in delivery to muscle tissue seen with other approaches. Dyne’s broad portfolio of therapeutic candidates for serious muscle diseases includes programs for myotonic dystrophy type 1 (DM1), Duchenne muscular dystrophy (DMD) and facioscapulohumeral muscular dystrophy (FSHD). For more information, please visit https://www.dyne-tx.com/, and follow us on TwitterLinkedIn and Facebook.

Role Summary:

Dyne is looking to hire a welcoming and articulate professional front desk receptionist. This role will be the primary front desk attendant to liaise with employees and guests who come to the Dyne office, receive mail and other package deliveries and provide clerical support services to various departments within the company. This role will also assist with planning company-wide events and logistics in partnership with the office manager, facilities, communications, and HR. This role requires a person who is energetic and engaging, who is comfortable with changing tasks and possesses a high level of flexibility as a key member of the Dyne team.

This highly visible position requires presenting a professional demeanor at all times. This individual will interact with both external and internal parties. External parties include visitors, job applicants, mail carriers, vendors, property management personnel, etc.. They must understand the necessity for discretion at all times, as from time to time, the position may require the handling of confidential or sensitive information.

The successful candidate has a professional demeanor, is self-directed in work prioritization, highly organized, detail-oriented and demonstrates good judgment-making ability within the scope of the position’s areas of responsibility.

Responsibilities Include but are not limited to:

  • Manage the lobby front desk, welcome all employees, visitors, vendors, and candidates
  • Answer incoming calls and direct them appropriately or initiate a triage slip for response
  • Manage correspondence (e-mail, letters, packages, etc.) by handling and distributing incoming/outgoing mail
  • Scan and email department email to recipients that are out of the office
  • Track receipts and invoices and send them promptly to the accounting team
  • Administrator for building access system and access badges. Distribute and track access badges
  • Adherence and assistance facilitating our office COVID-19 protocols
  • Assist with copying, scanning, faxing, and emailing
  • Help to manage and order groceries and office supplies weekly
  • Initiate ways to improve and promote quality; demonstrate accuracy and thoroughness
  • Ability to identify and solve problems in a timely manner, gathering and analyzing information skillfully, developing alternate solutions
  • Provide logistical support for meetings including clearance of external guests, preparation of conference room and management of catering needs
  • Responsible for ordering, receiving, and distributing inventory for three kitchens and three copy rooms/areas
  • Coordinate with building facilities and external vendors as needed including security, food and beverage, maintenance, and cleaning staff
  • Greet and assist all guests, including candidates and board members
  • Answer, screen and direct phone calls
  • Manage the reception area and greeting guests
  • Maintain the conference room calendar
  • Prepare conference rooms; set up catering for meetings
  • Screen and route incoming calls
  • Work closely with facilities team for efficient office operations and all office-related activities
  • Responsible for pantry food, lunch services, catering, office supplies ordering and organization
  • Liaise with vendors and help with vendor selection as needed
  • Assist in providing onboarding support for new hires
  • Responsible for printing and filing materials as needed
  • Manage courier services
  • Manage overall office maintenance while overseeing day-to-day office cleanliness
  • Retrieve, sort and distribute all mail including preparation and delivery of express mail such as FedEx and UPS that does not go through receiving
  • Manage and coordinate all evacuation protocols and drills for the firm with building management
  • Assist Dyne team with event planning as needed
  • Provide support to staff with other related clerical duties such as photocopying, faxing, filing and binding presentations
  • Support additional teams as needed

Education and Skills Requirements:

  • High School Diploma required; undergraduate degree preferred
  • Minimum of 2 years’ experience as a receptionist
  • Experience working at a biotech/life science company a plus
  • Strong computer skills with a demonstrated proficiency in Microsoft Suite (Word, Excel, PowerPoint)
  • Exceptional interpersonal and communication skills (both oral and written.)
  • Ability to interact professionally with executive stakeholders and colleagues
  • Demonstrated organizational skills and basic commercial business intelligence
  • Strong customer service orientation, responding quickly and appropriately to customer needs, and managing difficult or emotional situations
  • Proven work experience as a receptionist or similar role
  • Professional attitude
  • Solid written and verbal communication skills
  • Ability to be resourceful and proactive when issues arise
  • Excellent organizational skills
  • Multitasking and time-management skills, with the ability to prioritize tasks
  • Customer service attitude

The statements contained herein reflect general details as necessary to describe the principles functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements.  Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance workload.

This description is not intended to be constructed as an exhaustive list of duties, responsibilities, or requirements for the position. This position may change or assume additional duties at any time.  The employee may be requested to perform different or additional duties as assigned. All Employees are expected to adhere to all company policies and act as a role model for company values.

Dyne Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.


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