Director, Hub Operations
Department: 305 US AffiliateLocation: Remote
Company Overview:
Dyne Therapeutics is focused on delivering functional improvement for people living with genetically driven neuromuscular diseases. We are developing therapeutics that target muscle and the central nervous system (CNS) to address the root cause of disease. The company is advancing clinical programs for myotonic dystrophy type 1 (DM1) and Duchenne muscular dystrophy (DMD), and preclinical programs for facioscapulohumeral muscular dystrophy (FSHD) and Pompe disease. At Dyne, we are on a mission to deliver functional improvement for individuals, families and communities. Learn more https://www.dyne-tx.com/, and follow us on X, LinkedIn and Facebook.
Role Summary:
The Director, Hub Operations, is responsible for providing strategic and tactical oversight in the development, implementation and management of patient service programs in alignment with market needs and the patients we serve. The Director will work closely with Market Access, Marketing, Legal & Compliance stakeholders to build and oversee the Hub and patient assistance programs. The Director is accountable for understanding and aligning to the brand strategy and to identify and recommend solutions for addressing barriers to patient access.
This is a field-based role.
Primary Responsibilities Include:
- Provide the strategic framework and guidance in the development and deployment of the patient access and support Hub
- Build and manage relationships with Hub partner who will perform benefits investigations and other related support to help ensure patients and health care providers understand coverage
- Manage day-to-day operations of Hub program
- Monitor Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) to ensure Hub partner is meeting contractual obligations
- Exhibit ownership and accountability for all projects and internal assignments
- Proactively identify potential enhancements to the patient services programs while maintaining compliance
- Facilitate routine operational meetings to address potential barriers in access to therapy
- Maintain open communication throughout the organization
- Exercise sound judgment and oversight to ensure integrity and compliance with company policies in all activities and communications
- Monitors industry trends such as copay accumulators and maximizers, Alternative Funding Programs and incorporate into program design and execution
- Works closely with internal teams to ensure continuous feedback loop on program utilization and improvements
- Partner with Marketing on development of patient support program materials
- Facilitate business reviews with Hub partner
- Attend/staff/participate in meetings and/or conferences as requested by management
- Develop annual strategies and tactics plan in collaboration with leadership
Education and Skills Requirements:
- Bachelor’s degree required
- 10+ years in healthcare, biotech, or pharmaceutical industry, including 4+ years in Hub Services, Patient Support Programs, Reimbursement, Access, Marketing, or Sales
- Proven experience in new product launches and rare disease markets
- Deep understanding of access and patient cost dynamics (Medicare Part B, Medicaid, commercial insurance)
- Ability to work independently, exercise sound judgment, and collaborate cross-functionally in dynamic environments
- Strong planning, organizational, and communication skills (oral and written)
- Entrepreneurial mindset with a passion for building, learning, and innovation
- Highly organized, detail-oriented, and committed to delivering quality results
- Skilled at translating complex concepts for diverse audiences
- Demonstrated problem-solving, intellectual curiosity, and ability to lead fast-paced projects with urgency
- Hands-on expertise and proven track record as a team player and collaborator
- Upholds the highest standards of professionalism, ethics, and integrity
- Travel up to 50% required
#LI-Onsite
The pay range reflects the base pay range Dyne reasonably expects to pay for this role at the time of posting. Individual compensation depends on factors such as education, experience, job-related knowledge, and demonstrated skills.
The statements contained herein reflect general details as necessary to describe the principles functions for this job, the level of knowledge and skill typically required, and the scope of responsibility, but should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods or otherwise balance workload.
Dyne Therapeutics is an equal opportunity employer and will not discriminate against any employee or applicant on the basis of age, color, disability, gender, national origin, race, religion, sexual orientation, veteran status, or any classification protected by federal, state, or local law.
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